General Sales Conditions

The parcels are generally shipped within 2 working days after receiving the payment. They are shipped with a tracking number and delivered without a signature. 

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs may vary according to the total weight of the package. We recommend that you consolidate all your items into one order. We cannot combine two orders placed separately and shipping charges shall apply to each of them.

We are committed to paying attention that your parcel arrives without any risk of loss or damage at your location. Furthermore, we pay the highest attention to fragile items. However, if you wish to entrust the delivery of your package to a carrier other than those we make available, Grain de Sail cannot under any circumstances be held responsible for the loss or damage to your package after we will have given it to the carrier of your choosing.

The dimensions of the boxes are appropriate and your items are properly protected. 

Depending on the carriers available on the site, the products will be shipped to a pick-up/relay point or to the delivery address indicated on the order form. In case you want to ship your package to another address, just tick the box « different shipment address » and fill in the address of the receiver. 

You have the right to withdraw from this contract without giving any reason within fourteen (14) calendar days, in accordance with the provisions of Article L221-18 of the Consumer Code. 

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods. 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of the withdrawal form or an unambiguous declaration, either: 

by calling the following telephone number: +33 2 98 62 40 91 from Monday to Friday from 9 a.m. to 6 p.m.

or

by sending us the withdrawal form to the following address: 

Grain de Sail
Customer Service
4 route du Bas de la Rivière
29600 MORLAIX

or

by contacting us via our email address: service.clients@graindesail.com. If you use this option, we will send you an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email) without any delay. 

In accordance with the provisions of Article L221-23 of the Consumer Code, you must return the item without undue delay and, in any event, no later than fourteen (14) days after you have communicated your decision to withdrawal of this contract. This period is deemed to have been met if you return the goods before the expiration of the fourteen-day-period. 

You are responsible to handle the charges of returning the products. The transport of the returned products is also your responsibility.

In the event that the product, due to its nature (bulky and / or heavy or of high value), cannot be supported by La Poste (the French post), you can use the service of a carrier of your choice. 

The estimated cost of returning the product indicated in the table below is presented for information only and is not contractually-binding for the company. The costs remain at your expense. 

The costs to be paid for returning the product will be established according to the carrier you choose and according to the following criteria: 

• The type of the product
• Its weight and dimensions
• The distance to be covered
• The speed of the delivery

The prices below are therefore given only as an indication:
Weight range -> Example of pricing: 

·       between 0KG and 2 KG --> from 6€ to 10€

·       between 2KG and 4 KG --> from 8€ to 12€

·       between 4KG and 10 KG --> from 10€ to 15€

·       between 10KG and 20 KG --> from 15€ to 20€

The products affected by this return may be the subject of an exchange or a refund. The product must be returned in perfect condition, in its original packaging intact. It must be accompanied by all its accessories (documentation, samples and other commercial offers) initially inserted in the original package. 

If you wish to be reimbursed, we will send you a check corresponding to the price of the products within a period of less than or equal to 30 days following the sending of the electronic mail or the registered letter with acknowledgment of receipt or of the returned products. 

In the event of partial cancellation of an order, the company will retain the benefit of the shipping costs corresponding to the product(s) delivered. 

MODEL WITHDRAWAL FORM 

(Please copy and return the form below only if you wish to withdraw from the contract.) 

To the attention of: 

Grain de Sail
Customer Service
4 route du Bas de la Rivière
29600 MORLAIX

I / we (*) hereby notify you (*) of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of services (*) below: 

Ordered on the (*) / received on the (*): 

Name of the consumer(s): 

Address of the consumer(s): 

Signature of consumer (s) (only if this form is notified on paper): 

Date:

(*) Please cross out the unnecessary mention. 

In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.